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Aug 25, 2025
1 year ago
Sync Service Issues
Sync Backend
Resolved · August 27 at 1:03 PM (UTC) (2 days)

We have confirmed that all syncs have finished successfully at their scheduled times last night. That concludes this incident.

Monitoring · August 26 at 1:08 PM (UTC)

The service has been restored internally; we continue to monitor sync operations to ensure all customers data gets updated and synced.

Identified · August 26 at 12:58 PM (UTC)

We have identified the issue impacting the sync service and we have implemented a potential fix.

Investigating · August 25 at 3:54 PM (UTC)

We are investigating service issues with our internal sync service. As a result customers may experience reports that are missing data, or have outdated information.

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