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Aug 25, 2025
4 months ago
Sync Service Issues
Sync Backend
Resolved August 27 at 1:03 PM (in 2 days)

We have confirmed that all syncs have finished successfully at their scheduled times last night. That concludes this incident.

Monitoring August 26 at 1:08 PM (24 hours earlier)

The service has been restored internally; we continue to monitor sync operations to ensure all customers data gets updated and synced.

Identified August 26 at 12:58 PM (10 minutes earlier)

We have identified the issue impacting the sync service and we have implemented a potential fix.

Investigating August 25 at 3:54 PM (21 hours earlier)

We are investigating service issues with our internal sync service. As a result customers may experience reports that are missing data, or have outdated information.

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